Role Description

The Customer Success team is responsible for ensuring that Habu customers realize business value from their investment in our technology. The ideal candidate will combine a strong working knowledge of technology (cloud, data, mar/ad-tech) with the ability to shape and drive business strategy (adoption, use case definition, stakeholder management) for large enterprise customers. Our Customer Success team operates on the front lines of this emerging technology category, and plays a critical role in defining and expanding the ways in which Habu technology is leveraged for customer use cases, spanning marketing and digital advertising to more general data collaboration and Data Science needs. This role will work in close collaboration with Habu Analytics, Sales, Product & Engineering teams.

Members of the Customer Success team will be responsible for a portfolio of Habu’s enterprise customers. As our products continue to evolve, our Customer Success team is intently focused on: 1) accelerating time-to-value; 2) driving adoption of analytics and data collaboration at scale; 3) integrating customer feedback to expand our capabilities and build better technology. These goals inform many of the key responsibilities for Customer Success, which starts with driving efficient and successful implementations, and spans the customer lifecycle, ensuring that Habu delivers quantifiable value to the business to increase renewals and prevent churn. This role must achieve a deep technical understanding of Habu’s product capabilities and effectively articulate potential use cases for customers and prospects. We are operating in a new and rapidly evolving space, so the right candidate must have a track record of leading innovation and establishing a vision for customers. This is a strategic hire for a fast-growing company that will shape our customer engagements, and our products.

What you’ll be doing:

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with Habu, customer stakeholders and key partners.

• Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test Habu software

• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer and Habu are prioritizing work that makes a tangible impact.

• Get hands-on with customer data to drive insights, answer key business questions, and enable marketing & advertising optimization. Identify and communicate areas to improve effectiveness, efficiency and productivity.

• Work directly with customer stakeholders to gather requirements, communicate updates and findings, and build relationships. Speak and present both internally and externally, leveraging data to tell a story.

• Develop new delivery assets (plans; templates) and best practices, integrating them into Habu’s evolving Customer Success methodology

• Represent the voice of the customer for Product & Engineering teams, delivering actionable feedback and informing product enhancements

Requirements and Qualifications:

• 8+ years of experience in customer-facing roles within a growing B2B software, SaaS or data technology business - or equivalent experience.

• Demonstrated ability to drive innovation and clear subject matter expertise in data & analytics, marketing & advertising technology

• Passion for working with customers, with a track-record of developing lasting customer relationships, centered around technology and data.

• Excellent collaboration and communication skills. Proven success working in a collaborative, team-oriented environment; self-starter who is energized by the challenge of early-stage company-building.

• Strong business acumen, strategic thinking, and analytical skills.